Last Updated: 8/8/2025
Universal Crowdfund (“we,” “our,” “us”) is committed to providing exceptional support to all our users — donors, fundraisers, and visitors — to ensure a smooth and satisfactory experience on our platform. This Support Policy outlines how we provide assistance, our communication channels, and expected response times.
Our support services cover the following:
Account Assistance – Help with creating, updating, or recovering your account.
Campaign Support – Guidance on setting up, managing, and optimizing fundraising campaigns.
Payment and Donation Issues – Assistance with transaction queries, payment confirmations, and troubleshooting failed payments.
Technical Support – Help with website navigation, error messages, or technical difficulties.
Policy and Compliance Guidance – Clarifications on our Terms of Service, Privacy Policy, and fundraising rules.
We do not provide:
Legal or financial advice.
Campaign content creation (beyond platform guidance).
Fundraising guarantees.
You can reach us through the following channels:
Email Support: whizzy1919@gmail.com
Phone Support: +234 806 836 5079 (Mon–Fri, 9:00 AM – 6:00 PM WAT)
Live Chat: Available on our website during business hours.
Help Center: Frequently Asked Questions and self-help articles at www.universalcrowdfund.com.ng/support
We aim to respond to all inquiries promptly:
| Request Type | Response Time Goal |
|---|---|
| General Inquiries | Within 24 hours |
| Payment Issues | Within 12 hours |
| Urgent Technical Issues | Within 6 hours |
Response times may vary during weekends, public holidays, or high-demand periods.
For faster resolution, please:
Provide your full name, email address, and campaign ID (if applicable).
Describe your issue clearly and include screenshots if possible.
Check our FAQ before submitting a request, as your question may already be answered.
If your issue is not resolved to your satisfaction:
Request escalation to a Senior Support Agent.
If still unresolved, escalate to our Support Manager.
Final escalation can be made to the Executive Team for review.
Our official support hours are:
Monday – Friday: 9:00 AM – 6:00 PM WAT
Saturday: 10:00 AM – 2:00 PM WAT (limited support)
Sunday & Public Holidays: Email support only
We may update this Support Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date.
For any support requests, please contact:
Universal Crowdfund
Suite 12, Innovation Hub Plaza,
Opposite Michael Okpara University of Agriculture,
Umudike, Abia State, Nigeria
Email: whizzy1919@gmail.com
Phone: +234 806 836 5079
Website: www.universalcrowdfund.com.ng